Frequently Asked Question
- Change Programme
- Can I change my offered programme at UM?
No. The offered programme is final, and changes are not allowed.
- If there are multiple offered given by UM, what do I need to do?
For examples two programmes offered: UM Foundation and UM JPA scholarship, student must choose within the date of acceptance given. Failure to accept within the given deadline indicate that the student declined the offer letter given.
- Withdrawal of Programme
- How to withdraw?
- Only student with ‘Ready to Enroll’ Status is eligible to apply
- Log in to MAYA portal (maya.um.edu.my)
- Go to Enrolment > Enrolment Amendments
- Select Programme Withdrawal
- State Reason for Withdrawal
- Upload supporting documents (scholarship/institution offer letter)
- Click Submit
- PASUM will review the request and seek approval from the Admission Office
- Study Deferment
- What condition allow for deferment?
ONLY allow for Medical reasons → Email a medical certificate to akademik_pasum@um.edu.my. Students must accept the offer and complete self-enrollment first before requesting deferment
- Module Registration
- Can I register and activate my status late than the given deadline?
- All students MUST register and activate their status within the given timeline. Late registration may incur a penalty fee.
- Students facing issues with tuition fee payments must attach proof of financial difficulties and email the PASUM admin.
- SISWAMAIL
- Can I change my SISWAMAIL username or password?
Only the password can be changed after login
- I forgot my username and password?
Please further refer to this link to retrieve your username and password:
https://sso.um.edu.my/cas/forgot-id/index.html
- Authorization of Documentation
- Who can certify my document(s)?
List of Authorised Personnel:
- Grade A Government Officers
- Commissioner for Oaths
- Principal/Headmaster/Assistant Principal
- Elected Representatives
- Village/Block/Condo Representatives
- JKKK Chairman (Village Development & Security Committee)
- Community Leader/Native Chief
Document Requirements:
✔️ Must be Malaysian citizens residing in Malaysia
✔️ Official stamp must include name, position, and office address
- Prospectus:
- Kindly refer the UM Foundation Brochure: Brochure
- Residential Colleagues Matters
Please refer to website : https://hep.um.edu.my/accommodation